1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive a confirmation email or SMS with tracking details.

During peak seasons or promotional periods, processing times may be slightly longer.

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2. Shipping Time

Estimated delivery time within the Kingdom of Saudi Arabia (KSA):

• Standard Shipping: 5–10 business days

• Remote Areas: 7–14 business days

Delivery times are estimates and may vary depending on location, courier delays, customs clearance (if applicable), or unforeseen circumstances.

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3. Shipping Fees

Shipping fees are calculated at checkout.

We may offer:

• Free shipping on selected products

• Free shipping on orders above a certain amount (if applicable)

Any shipping promotions will be clearly displayed on the website.

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4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
Please allow 24–48 hours for tracking information to update.

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5. Incorrect Address

Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, we are not responsible for lost or delayed shipments.

If you notice an error, please contact us immediately before your order is shipped.

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6. Delays

While we work with reliable shipping partners, we are not responsible for delays caused by:

• Courier service interruptions

• Weather conditions

• Customs clearance procedures

• Public holidays

We appreciate your patience and understanding.

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7. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 3 days of delivery (or expected delivery date).
We will investigate the issue and work toward a suitable resolution.